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Shipping & Returns

Shipping
TheRubberStore.com ships same day if possible or next day. Business and shipping hours are Monday through Friday 8:00am to 5:00pm EST. Orders received after 12:01pm EST are shipped the following day. If you select expedited shipping methods such as Next Day, 2 Day Air, or 3 Day Select we will do our best to get your items out the same day, provided our pick up has not yet been retrieved. If urgency is needed please feel free to call us prior to ordering to ensure same day shipping availability at 1-937-890-4480

The Rubber Store is a distributor for Columbia Engineered Rubber Inc. If a particular product is not available in your desired quantity, we will send the product manufacture-direct. Please note we can not ship to PO Boxes.

Carriers

UPS
Shipping
Our primary and preferred shipping carrier is UPS. During checkout you will be presented with the UPS options we have available to you, ground, 3day select, 2 day air, 1 day air, as well as international options. Please select the shipping method you are most comfortable with.
International Shipments
TheRubberStore.com does not charge export, duty, terminal, brokerage fees or taxes during checkout. Please check with your local UPS authorities to see if any additional fees maybe applicable at time of delivery.

Tracking
Tracking information is available once your products have been shipped. You will receive an email detailing the shipment method, and estimated delivery time, along with your tracking number you may use to track your package at UPS.com.

USPS
Shipping Domestic
We currently do not offer USPS domestic shipping.
Shipping International
For international customers we offer USPS (United State Postal Service) Priority Mail™, and Global Priority Express™ shipping options. Typically, these shipments do not require brokerage or additional country specific delivery fees. However, if applicable customers will have to pay any additional fees.

Tracking
Tracking information available through USPS.com is very limited. Typically you will only be able to see when the package was sent and when the package was delivered. Please take this into account when deciding which carrier to use.

Returns
TheRubberStore.com sells technically specified materials. Due to the nature of these products we can not accept returns on delivered items. For further assistance please call one of our customer support representatives at 1-937-890-4480

If you receive the wrong product, wrong quantity, or a defective product, we will offer you a replacement part at no cost. Please call us at 1-937-890-4480 to speak with a customer support representative who may assist you.

Other Shipment Options
If you need to place a large order that will require multiple packages, delivery times, or special shipping needs. Please contact us at 1-937-890-4480 to get a detailed quote.

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